How long will shipping take?

We prepare the package and hand it off to USPS in 1-2 business days after you are approved.

Priority shipping usually takes 2-5 business days once USPS receives the package. If you have paid for express shipping, that usually takes 1-3 business days once USPS receives the package.

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What is a business day?

Business days are Monday through Friday. Saturday, Sunday and Federal Holidays are not business days. If you order on Saturday morning of Memorial Day weekend (for example), 1-2 business days means Tuesday or Wednesday.

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Can I change the shipping address?

In general, we cannot change the shipping address once we start processing the request. If you want to change the shipping address reach out to us on the secure messaging platform as soon as possible. Once the package has been shipped, we cannot change the shipping address.

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Can I cancel my order?

In general, we cannot cancel orders once we start processing the request. If you want to cancel reach out to us on the secure messaging platform and we may be able to stop the mailing. Once the package has been shipped, we do not accept returns or give refunds.

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How will I be able to track the package?

You will receive a tracking number for USPS on this secure messaging platform. You can track the package on the USPS website: https://tools.usps.com/tracking/

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My package hasn’t moved. What do I do?

USPS may not scan the package at every point. If your package has not moved in 5 business days, please reach out to us on the secure messaging platform.

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Is the packaging discreet?

The pills arrive in a plain padded envelope or in a plain small box. As per mailing regulations, our return address and “The MAP” are listed on the package.

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My package got returned to sender, what do I do?

Please let us know if your package is returned. We can ship another package to you but we will need to be sure that you have an address that works. You will need to pay for the postage if we ship a second package because of an error on your end (wrong address, vacant home, unknown recipient). Do not complete a new request – message us for information on how to pay.​

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USPS indicates that the package was delivered but it isn’t here, what do I do?

Unfortunately, we do not have control over USPS. Please contact USPS directly to get more information about the status of your package. You may also want to contact neighbors or others in your building to see if the package was misdirected. If you are unable to locate your package and want us to send a second one, you will need to make a payment of $75. Do not complete a new request – message us for information on how to pay.